M&T Bank

Message: Had a great experience setting up a specialty account with Joe Blocho. He was proactive in making sure I had all the correct documentation before my appointment and very helpful in person. He gave the kind of service you don't get anymore! Thank you Joe!

Message: Overall an okay bank. I don't know if their process for transactions is different than other banks, but sometimes the service can be slow.

Message: My brother and I had to make a quick trip into NY from Canada to get some documents notarized. Even as walk-ins without an appointment, we were greeted right away and served quickly. Joseph was friendly and professional… he went out of his way to help us and was very thorough. Thanks Joseph!

Message: I came to this M&T location for a notary. I was greeted by Scott but while waiting for Scott to finish his current customer, Kathy volunteered to help me. And she did help me a lot. She was welcoming, polite, and professional. So I gave five stars to this M&T location as opposed to the one star to the BOA location where I first went and didn’t get the notary. Referring to my post at BOA below:. I came to this BOA location to get a notarized copy of document for a visa application. The online booking system showed no appointments available for the next few weeks, so I decided to walk in. I was told by a receptionist claiming herself to be a Notary Public that she can’t do a notarized copy because notarization requires signature. She told me what I was looking for is a “certified copy” which didn’t involve a signature. She told me I should go to UPS to get the “certified copy”. I showed her the list of documents required by the embassy where it clearly stated “notarized copy” is needed. She still wouldn’t do it and asked me to go to UPS to get the “certified copy”. I gave up. Oh. Did I mention that all of these conversations happened while I was at the very front door without any privacy and people walking pass by constantly?. I went to M&T bank later and got a notarized copy without any problem. I had to write “I certify that this is a true copy of the original document”, dated, and signed. The Notary Public then signed and stamped. I was treated much nicer at M&T too. I was welcomed by two staff members. I had my own semi-private room while the notarization took place. I would never go to BOA for a notary service anymore. It’s a completely waste of time and make you feel bad about yourself as if you are an idiot for not knowing the difference between a “certified copy” and a “notarized copy”. Obviously, the person at BOA knows how to do a notarized copy as a Notary Public. Ironically, I am a “Preferred Rewards Gold Member” at BOA because it’s where I kept my direct deposits in. I didn’t use M&T bank as much as BOA. I probably should consider changing my primary banking account to M&T.

Message: I came here on July 11 to open new accounts and Cathy Drake was my banker. She did a great job and it was a pleasure to be there. Cathy also took the extra time to make sure no detail or mistake was left out. Double checked everything and that made me feel really good especially since I live north of Toronto. Thanks again Cathy and M&T Bank Military Road Branch!

Message: Always speedy to help me and help explain what I need and how to get it. Never have had an issue yet with this bank. Never had to wait more then ten minutes in a line or to talk to a consultant about opening an account. Staff is very friendly.